SHIPPING POLICY

COVID-19 DISCLAIMER:

Here at Lux Studio LA we strive to provide fast shipping; however, unfortunately due to the ongoing Coronavirus, shipping couriers have been experiencing delays and shipments may be affected. 

DOMESTIC SHIPPING:

We provide FREE domestic shipping!

Orders are processed, verified, and shipped within 1-2 business days. When your order is ready to ship, you will receive an automatic email notification with shipping confirmation and tracking information. Tracking is included on all  orders and can take up to 24 hours to update. But once you receive shipping confirmation, rest assured that your package is on its way! 

The following time estimates do not include weekends and holidays. Once your order has been shipped, the estimated time of arrival is 5–7 business days.  From experience, west coast orders may take 2-4 days. 

THANK YOU FOR SHOPPING AT LUX STUDIO LA!!

Lux Studio LA is not responsible for lost or stolen packages that state “delivered” inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.

Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable, we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.